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General Data
Nicola Thwaites Specialist Decorating receives your inquiries by phone, text, email and word of mouth.  We use your email address, phone number, address, and other details for the purposes of communicating with you, and for record keeping, to reply to communications sent to us, and to keep records.

We share your details only as necessary with
1. Our own employees and contractors who may need to communicate with you regarding a project or potential project and/or to answer general inquiries;
2. Our external accountant for tax purposes, or for legal process; and
3. Our external web/IT contractor (e.g., IP addresses, website page visits, etc., for analysis of technical data related to website analytics).

We do not share client details with any other third party. We do not use client details for mass marketing or direct marketing purposes. Your data will never be sold on. We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose. We won’t share your email address with anyone other than the persons identified above (unless you ask us to do so such as referring you to another vendor).

For tax purposes we are required by law to retain basic details about our clients (such as but not limited to contact information, identity, financial/transaction data, billing address, delivery address, estimates and invoices) for six years after they cease to be clients.

Technical Data
For the purpose of website analytics and to guide our SEO and online marketing, we may sometimes view Technical Data, including data reflecting use of our website such as your IP address, browser, page views, navigation, devices used to access our website, etc.  Such data is used to administer our website and guide our marketing. Information related to website analytics may be shared with our web/IT contractor who analyzes this data on our behalf.

Email security
Please note that email messages may not be secure and could be intercepted and read by someone else, so please bear this in mind before including personal or sensitive information in any email messages.

The Nicola Thwaites Specialist Decorating (NTSD) website ( uses Cookies, which are small text files sent to your computer and stored on your hard drive to allow a website to recognise you when you visit and to allow the website to function smoothly. They are used by web developers to help users navigate websites efficiently. Youcan choose to accept Cookies and continue, or to continue to use our site without accepting Cookies. Cookies may collect statistical data about your browsing actions and patterns and do not identify you as an individual. It is possible to switch off Cookies by setting your browser preferences and also to clear Cookies from your browser history.

Our website uses Google Analytics, a web analytics service provided by Google, Inc. that gives insights into how users find and use websites. Google Analytics uses cookies to help analyse how visitors use the site in the aggregate. It does not collect personally identifiable information. You can opt out of Google Analytics Cookies by installing the Google Analytics Opt-out Browser Add-on, or configure your browser to block cookies.

This privacy policy applies only to the NTSD website and does not apply to any other websites, including those we may have links to.

This privacy notice may be updated in the future, and users should check back to review updated information.

Access to your information
You have the right to request a copy of the personal information that we hold about you. If you would like a copy of this information or if you have any questions about this privacy policy or how we handle your personal information, please email us at

Full details of your rights under the GDPR can be found at

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